Shipping policy
SHIPPING
We are so excited for your pet to have one of our Rugged Hound products!
FREE standard shipping to the lower 48 contiguous United States on orders over $75
Ready To Ship orders take 1-5 business days to process and will be shipped the following business day according to the method of shipping, either USPS or UPS/FedEx. Please allow an additional 5 business days for all personalized orders.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Costs to reship the package will be the customer's responsibility.
DELIVERY ERRORS: If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/UPS/FEDEX) to the correct address provided upon ordering but has not successfully arrived to you we will do our best to resend a replacement order to you (this is left to the discretion of ruggedhound.com) however in this specific scenario we cannot issue a refund. Please contact us as soon as possible so we can help at info@ruggedhound.com. Be sure to include your order number when contacting us.
DELAYED ORDERS: Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:
From time to time, delays can occur. While we understand that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion, items do get misplaced or held up a substantially long time and we are 100% committed to resolving this fully on a case-by-case basis.
Each case is different so if you have any concerns with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at info@ruggedhound.com.
Please see our Return/Refund Policy
DAMAGED/FAULTY ITEMS:
In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to info@ruggedhound.com Please be certain to include your order number.
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is at the discretion of Rugged Hound.
Please also note that on occasion there may be slight color/shade differences between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast differences and we aim to accurately demonstrate all of our products on our website as clearly as we can.
Mandatory Shipping Policy:
No order will be shipped without the requirement of a signature upon delivery. This is to eliminate the possibility of fraudulent orders.
ENJOY YOUR RUGGED HOUND PURCHASE!
